If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu>Myself>My Company>View Opportunities to apply using the internal application process. We offer a comprehensive benefits package including outstanding education assistance programs. To learn more about Herzing University and our values, visit us at: YouTube Role Needs: This is a campus-based position and needs an on-campus presence. Schedule will be determined by student needs, typically falling between 8AM and 6PM, and could include evening or weekend hours. EDUCATION and EXPERIENCE REQUIREMENTS: Bachelor's Degree. Master's degree in higher education, counseling or related field is preferred. Multiple years of relevant, student support experience. Knowledge of SEVIS (Student and Exchange Visitor Information System). Ability to manage sensitive and challenging issues and maintain confidentiality. Excellent verbal and written communication skills, enabling clear and empathetic communication with a diverse population of students, faculty, and staff. Hold a deep understanding and appreciation of a multicultural student population. Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services. PRIMARY DUTIES AND RESPONSIBILITIES: Advise students on academic issues, including program and course offerings; assist with out-of-classroom issues impacting academic success; discuss options and provide guidance to assist students with decision-making. Answer student questions and resolve basic issues related to bookstore validation and eBook use. Complete and maintain student scheduling and course revisions per University standards. Provide guidance to students on scheduling changes and process those changes in the system. Collaborate with faculty/staff/administration to assist students experiencing personal or academic concerns. Communicate to students regarding semester/term start preparation. Welcome new incoming students through calls to discuss schedules and potential obstacles, providing resources and solutions. Enter updates into University platforms on all engagement and communication with students. Prepare materials for and conduct new student orientations on accessing and navigating University platforms and bookstore validation. Communicate and negotiate with inter- and intra-department personnel to resolve student issues. This position may take on additional administration duties as needed to support the campus. Herzing University is committed to providing a diverse environment and fostering a culture of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard, and empowered to contribute to the effectiveness of the institution. It is the university's practice to recruit and hire without discrimination based on skin color, gender, religion, LGBTQi2 status, disability status, age, national origin, veteran status, or any other status protected by law. Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at here . J-18808-Ljbffr