Job Overview Oversees a Quality Control team to manage all aspects of Quality Control from loan documentation and funding to file audits. The incumbent manages relationships with external Quality Control. The function is primarily responsible for performing targeted quality control reviews of servicing data, processes, activities, and interactions between Citadel and our members. The Servicing Assistant Manager will be the main contact person for pre-funding and post-closing audits. The supervisor will manage customer service issue database as well as all trailing documentation. The Servicing Assistant Manager is responsible to be back up to the Mortgage Servicing Manager. The QC testing will involve testing activities for all mortgage and real estate regulations. This position requires extensive knowledge of all federal, state and investor regulations and guidelines. The unit will maintain the highest Quality Control standards to meet member and auditor expectations and best represent the Citadel Brand. Duties and Responsibilities Be the contact person for all audit file requests. Audits include annual NCUA exams and our external auditors as well as act as contact person for pre-funding and post-closing audits. Prepare and present audit findings and resolutions to upper management. Provide mentoring, training advising and assistance for all real estate Quality Control staff. Ensure all trailing documentation is tracked and received. Track and follow up on recorded mortgage and title insurance. Research investor guidelines and present QC findings after conducting independent QC reviews. Quality Control will include reviewing mortgage servicing policy understanding all investor guidelines and comprehensive knowledge of all mortgage related regulations. Prepare written QC reports on mortgage servicing reviews, using a standardized, consistent and objective format. QC review of servicing portfolio includes help with any external QC or audit examinations, ARM adjustment review, loan documentation review, disclosure review and escrow and funding set up review. Act as contact person for pre-funding and post-closing audits. Prepare and present audit findings and resolutions to upper management. Review loan documents against servicing system to ensure accuracy data input. Review all compliance regulations in relation to loan documents Review and reconcile any differences on title insurance. Research and resolves servicing issues in compliance with guidelines and tracking database. Perform monthly Home Equity Line of Credit rate and payment verification – including the tracking of expiring HELOCs. Review and tracks ARM adjustment and balloon loans. Keep up with federal, state and investor guideline. Provide training and serve as subject matter expert for others in the department. Attend and present findings to QC meeting group. Assist with projects and testing to ensure compliance including disaster recovery. Other administrative duties as needed. Qualifications and Education Requirements 5 years of mortgage related experience 3 years of Quality Control Experience Equivalent to 2-4 year college degree or completion of specialized course of study in business or related field or work related experience Loan Systems experience Additional Skills or Notes Strong communication, analytical, auditing, research and, decision making abilities Knowledge of all mortgage regulations Excellent verbal and written communication and problem-solving skills Experience Required 2 year(s): Management experience Preferred 2 year(s): Mortgage experience 2 year(s): Loan Servicing experience Education Preferred Bachelors or better Associates or better Skills Required Loan Servicing HELOC Quality Control Preferred Pre Funding Post Closing Audits Loan Condition Review Title Documents ARM Adjustment Review Leadership Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)