Job Description Job Description Summary: Responsible for the entire sales order fulfillment process, including management of customer orders from order entry through punch list, providing support to sales personnel, and accurate and timely service to customers Essential Functions: Order entry process to include: reviewing orders for contractual compliance, submitting purchase orders, checking acknowledgements against orders, and resolving discrepancies with factory Communicate with customers regarding order status, punch list resolution and the scheduling of orders for delivery/installation ; Provide clarification and answers for customer’s questions regarding order issues. Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.). Attend team meetings and provide team with status updates as needed. Review receiving information from field operation and matches to order; resolves discrepancies. Enter orders for punch list/warranty work; follows up to ensure all punch list work is done in a timely manner. Prepare work order packet and communicates with installation team (internal or external). To include: scheduling, details pertaining to scope of work, special site conditions, point of contact, etc. Invoice customer for product delivered and work performed; verifies invoice amounts and balance to customer’s P.O. Other duties as assigned. Experience and Skills: Competencies: Effective oral and written communication skills. Excellent interpersonal/customer service skills. Ability to process computer data and to format and generate reports. Proficient in office computer software use (Word, Excel, Outlook, etc.). Excellent time management skills. Handle multiple projects with deadlines in a fast-paced environment. Project a professional demeanor Excellent organizational skills required. Work successfully in a team environment. Education&Experience: College Degree and 2-5 years administrative experience; or equivalent combination of education and experience. Pay: $22.00 - $30.00 hourly rate. Benefits: You will be eligible to participate in the benefit programs offered to all full-time regular employees including medical/dental/vision insurance,life insurance, long term disability insurance, vacation, paid holidays, paid parental leave for eligible and FMLA-eligible employees, matching 401(k) plan, Employee Stock Ownership Plan (ESOP), and other benefits. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to perform the essential functions of the job with or without reasonable accommodation. Working Conditions: General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available MOI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.