Crystal D is actively seeking a highly motivated in-office Order Manager. “We Turn Emotions into Memories” by serving our customers through an “Incredible Customer Experience” (ICE). We are seeking an ideal candidate who is exceptionally detail-oriented and highly proficient with technology, capable of efficiently navigating multiple systems and monitors. Success in this role requires a genuine passion for serving customers, building strong relationships, and communicating effectively, all while demonstrating a servant-hearted approach. As an Order Manager, you'll play a crucial role in ensuring that all order milestones are met, and every shipment is accurate and timely. We are committed to making the process Simple, Easy, and Fast, and take pride in our meticulous attention to detail in every customer interaction. Join us and thrive in our collaborative, ONE TEAM family environment Job Duties and Responsibilities The Order Manager will be successful by fulfilling the following job responsibilities competencies and values: Develop and maintain exceptional Business Partner relationships Influence Business Partners as a Product Giant Excellent verbal and written communication Ensure order accuracy Communicate order status, progress, and timelines Set expectations on products and production process Be an expert on our production process, lead times, transit times, and ship methods Prioritize non-production ready orders (NPR) and convert to production ready Forecast order dollars converted in month by setting probabilities and accurately setting the estimated ship month Manage all order detail needed to convert NPR to Production Ready for orders set to Month Communicate NPR and pipeline conversion rates to Customer Service Manager Establish and execute timelines for projects Understand details of project requirements Set expectations with Business Partners regarding deliverables Ensure seamless communication both internally and externally so all order details and customer expectations are met Close and hand off project for order fulfillment to production by completing the pre-production milestones Manage ship date timelines to ensure project deadlines are met Hours Hours are typically Monday-Friday between the hours of 7a-5p. However, during busy times, overtime and weekend hours will be required. Hybrid work schedule may be available after initial in-office training is complete. Qualification and Skill Requirements Prior Experience: This position requires more than 5 years in a customer service position. Knowledge Requirements: To be effective, this position requires specific knowledge of call management techniques for servicing a high volume of calls and a general understanding of business processes of ordering, processing, and fulfilling customer orders with high levels of accuracy and customer satisfaction. Knowledge is normally acquired through high school education with some college or technical or trade school credits or equivalent. Must type at least 54 wpm. Experience using Order Tracker is a plus, but not required. Benefits Weekly Pay Paid Holidays Paid time off 401(k) match Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Tuition reimbursement MANY Company events Paid Volunteer Activities Company Incentives Salary $22.50-$24.50/hr. Depending on experience. Crystal D Core Values I do what I say I will do. You understand how to play to win with moral soundness. You keep commitments and do what’s necessary to reach goals. I have an unyielding persistence to improve. You know what it means to sweat the details and are continually looking for ways to improve. I live by the Golden Rule. I treat people the way I want to be treated. I have the burning desire to achieve in all I do. You don’t give up and always pursue a positive solution. I am committed to the ongoing viability of the company. You share our values and work to the best of your abilities. You don’t quit when times get tough, but you persevere. You also must possess these qualities to be one of our Memory Makers: grit, loyalty, tenacity, and excellent communication skills. For more information about us to help you determine if you are a good fit for Crystal D, go to our website: https://www.crystal-d.com J-18808-Ljbffr