Under close supervision, complete varied clerical duties including filing confidential records, answering and directing client phone calls, and scanning documents into the correct client cases. Receive, sort, and distribute mail and faxes, effectively communicating with family assistance workers. Compose client messages accurately and route them via email or instant messaging system to appropriate individuals. Phone and front desk backup for Boone/Lincoln Operations. Backup for Personnel for Boone/Lincoln. Perform related work as required. Mandatory overtime is an essential function of this position. Training: Graduation from a standard high school or the equivalent. Experience: Two years of full-time or equivalent part-time paid experience in routine office work. Substitution: College hours, related business school, or vocational training may be substituted through an established formula for the required experience. IMPORTANT: Your eligibility will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section. ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel. Please attach documents to the online application before submitting it. Or, you may email it to: applicantserviceswv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305. This announcement is for one (1) or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for fifteen (15) days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page. J-18808-Ljbffr