SUMMARY: The Office Coordinator is required to perform all duties of the Medical Assistant/Medical Receptionist and functions as the resource person to the staff. The Coordinator also serves as the site point of contact for management and regional staff. ROLE AND RESPONSIBILITIES: Common duties include but are not limited to: Maintain time of service collection rate of 85% or better Scheduling and phones to include: Ensure smart scheduling is performed Communicate with Scheduling Services regarding errors/issues Working together to make sure each site voicemails are covered daily Timely management/response of phone voicemails; ensure voicemail box is cleared weekly Recording outgoing messages Weekend call reviews Maintain administrative denial rate of 2 or less per week Maintain 100% accuracy for lab orders Manage No Show reports and calls (MR) Maintain or exceed company average for Initials/Patient Retention Ensure Case Rate goals are met if applicable Expense management including inventory&supplies (Mckesson and Staples) Staff training as needed Sublocade&Vivitrol Management (MA) Coordinate with Revenue Cycle to identify payment needs and understand/learn how to manage insurance effectively Ensure correct insurance type is selected Ensure deductible and copays are collected Cash Reports and Deposits added and balanced in the folder accurately Patient panel reviews for both MA/MR are complete and include: HCG, Sticky Note Updated, Labs needed, UDS collection notes, random calls, observed, Vacation Calendar Management for Providers, $ needed to be collected, phone calls needed to be made, “needs to be in person”, Doxy, Manage/Address/Direct patient complaints UPS deliveries verified and text sent if dropped off (MA) Water is always stocked and changed Doors locked, lights out, AC ; Heat managed for efficiency All logs are filled out, garbage taken out daily, cleanliness of the office; kitchenettes and entryways maintained Weekly email by the close of business on Tuesday reporting on prior week’s check-ins, no shows and intakes Weekly meetings with VP to provide operational review/update Maintains confidentiality Other duties as assigned QUALIFICATIONS AND EDUCATION REQUIREMENTS: High school diploma or equivalent Medical assistant certification/diploma preferred PREFERRED SKILLS: Ability to work independently and as part of a team Excellent customer service skills Strong knowledge of SaVida’s policies, practices and procedures Computer literacy; typing skills, knowledge of EMRs, MS Word, MS Excel Ability to work with individuals and groups from diverse populations; bilingual/bicultural preferred Excellent verbal and written communication skills Ability to multi-task Ability to effectively manage time to meet deadlines Maintain and support the mission and goals of the organization