Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments. We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you. Join Sonova. Create sense. Portland (ME), United States Laboratory Technician-Portland&Scarborough, ME True North Hearing Centers, part of AudioNova Location: Portland&Scarborough, ME 2401 Congress St. Suite 3 Portland, ME 04102 248 US Route 1 Scarborough, ME 04074 Hourly Rate&Schedule: $20.00-23.00 an hour, based on experience Monday-Friday 8:30am-5:00pm Position Summary: The Lab Tech performs functions associated with the service of hearing aids and accessories including cleanings and modifications, and basic office duties. What We Offer: Medical, Dental, Vision Coverage 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends Legal Shield and Identity Theft Protection 1 Floating Holiday per year Responsibilities&Duties: Greet patients with a positive and professional attitude Collect patient intake forms and maintain patient files/notes Receive inbound calls, schedule/confirm appointments for new and repeat patients First level support to patients, answer questions, check patients in/out, collect and process payments Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional Process repairs, under the direct supervision of a licensed Hearing Care Professional General knowledge and ability to sell accessories such as batteries, etc. Support in processing patient orders, receive all orders and verify pick up, input information into all relevant systems Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including office cleanliness Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed Clean&performance checks on Hearing Aids and accessories Provide Hearing Aid/accessory service assistance to walk-in patients Support the HCPs with Hearing Aid/accessory modifications. Visually inspect Hearing Aids/accessories and identify defects as required Perform general routine machine maintenance and daily workstation clean-up Meet established individual goals Assist with event planning and logistics of community outreach events to promote the AudioNova brand and generate demand. Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards Adhere to AudioNova brand standards Other duties and responsibilities as assigned Job Qualifications Education: •High School Diploma or equivalent Certifications: •Not applicable Industry/Product Knowledge Required: •Demonstrated understanding of ESD and handling of materials in accordance with safety procedures Skills/Abilities: •Modify Hearing Aids and accessories •Provide Hearing Aid/Earmold service assistance to walk-in patients •Support the HCPs with Hearing Aid/accessory modifications •Clean and check Hearing Aids •Excellent manual dexterity, use small hand tools and light bench equipment We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 155918