Laboratory Schools: Helpdesk Support Technician I Apply remote type Onsite locations Chicago, IL time type Full time posted on Posted 5 Days Ago job requisition id JR28463 Department Lab School Technology About the Department At the University of Chicago Laboratory Schools, students in Nursery through Grade 12 experience a world-class educational journey. Founded in 1896 by John Dewey as a place for educators to develop and explore novel approaches to pedagogy and curriculum, Lab continues to provide excitement and imagination in learning to this day. Academic rigor, experiential learning, and intellectual discourse are hallmarks of a Lab education. Lab educators are recognized for excellence in teaching and pride themselves on innovation in the classroom. Students in every grade have access to unparalleled resources, and all members of the Lab community benefit by partnerships and connections with the University of Chicago. No less than scholarship, Lab’s mission prioritizes honoring diversity and exhibiting kindness. We are committed to building and supporting a teaching and learning community where young people see aspects of their backgrounds and identities reflected around them, where they feel a deep sense of belonging, and where they discover and use their voices to full effect. Job Summary The Helpdesk Support Technician is an entry-level technical support position responsible for performing Level 1 and 2 help desk tasks to keep our school running smoothly. The Helpdesk Support Technician will be the first line of support for 2,000 plus Mac OS devices, iPads, Chromebooks, a variety of common peripheral devices including printers and multifunction devices, and audiovisual systems. Responsibilities Performs technical support tasks, including: desktop support for students, teachers and staff; support for multi-function printers and copiers; identity support for school systems; operating system updates and patching; device prep; and mobile device management. Enters help desk tickets into Zendesk from the phone, email, or in-person contacts. Provides Level I and Level II technical support services for school computers and peripheral devices as directed by senior support staff. Provides Level I technical support services for mobile and permanent audiovisual installations school-wide. Contributes leadership to the Information Systems team in planning and executing short and long term strategic plans. Helps build and maintain internal knowledgebase. Documents internal procedures necessary to assist with the ongoing support of the Lab technology environment. Supports trainings for faculty and staff on tools available from Lab and the University. Tracks issues to resolution updating the internal knowledgebase and/or communicating findings with relevant business units. Updates daily status reports and shift handover reports. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field. Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline. Preferred Qualifications Education: Two years of college coursework in any subject. Experience: Two years computer troubleshooting experience in an enterprise level support operation. Working Conditions Carry or lifts loads of at least 5 lbs and up to 25 lbs. Sit for up to 2 hours. Move around building/classrooms to interact with staff, faculty, and extended community. Application Documents Resume/CV (required) Cover Letter (required) Professional References Contact Information (3)(required) Job Family Information Technology Pay Rate Type Hourly FLSA Status Non-Exempt Pay Range $20.55 - $26.59 Benefits Eligible Yes Posting Statement The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. J-18808-Ljbffr