Industry: IT Location: New York, NY Salary: $30-$45/hour (DOE) Visa Sponsor: No Language: English: Business Level, Japanese: Business Level Japanese IT company seeks a Support Engineer. Type: Contract/Temp to hire/Permanent Title: Support Engineer Location: New York, NY (Hybrid) Term: 6 – 12 months This position requires Business-Level Japanese skill. Role Description This is a contract hybrid role as a Support Engineer. The Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of various operating systems. Required to commute to end-client(s) location a few days a week. Configure internal-office server, PC, network, telephony hardware, and software for customers. Perform on-site installation of server, PC, network, telephony hardware, and software for customers. Perform troubleshooting for remote&on-site server, PC, network, telephony hardware, and software for customers. Provide support for server, PC, network, telephony hardware, and software administration to customers. Perform installation and troubleshooting at site. (Required business trip.) Compose and issue work records and project records of installation and configuration for each customer. Report and archive actual solution and countermeasure of troubleshooting for future reference. Report the status of each project and troubleshooting progress to your team/project leader. Perform product research and market trend analysis as requested by your team leader. Draft proposal and/or quotation for customers as requested by your team leader. Control projects, vendors, and sub-contractors for delivery and completion of projects on time. Qualifications English / Japanese (Required) - Reading and writing skills are less emphasized than conversational skills. Understanding what others are saying is particularly important. 3 Years Work experience as IT Support Engineer. BS in Computer Science or relevant fields, or relevant certification. Communication skills with customers, vendors/carriers, and company staff. Documentation skills. Valid driver license. Must be able to commute to End-Client(s) Office a few days a week. Maintain the following latest standards of technologies to provide appropriate IT solutions which meet the customer’s requirements: Microsoft, Citrix, VMware, and other major software vendor's products. Cisco, Fortinet, Palo Alto, and other major network vendor's devices. Unix/Linux, Windows server operation and maintenance. Security software and solutions for servers and PCs. Local and Wide Area Network technologies. Virtualization and storage technologies. Microsoft 365, Active Directory, Azure AD, Exchange. Video conference tools. J-18808-Ljbffr