We've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance. MY CLIENT: Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years. Doubled in size in the last two years from $20M to over $40M ARR. Huge Tier 1 customers including 7-11, UPS, Avis, and BP to name a few. Market Leader with 50 of the top 100 companies in their space as their clients. World class leadership team that is looking to mentor and grow talent at all levels. Looking for a Customer Success Leader to manage and grow talent focused on a large portfolio of enterprise customers. The focus of the customer success team is customer health, adoption, onboarding, retention, renewals, project/program success. Complex SaaS/Software where enterprise customers are doing $250k to $2M ARR. SaaS CS leadership experience in Supply Chain, analytics, EHS/ESG, Compliance, field service, or operational software would be a plus. Looking for a proven CS leader that has built out CS in the past where they bring a proven track record of creating a repeatable process, presentations, playbooks on building a world class CS organization. Opening is due to growth of the company and this person will acquire a team of 7 -10 Enterprise CSMs. Location: East of Central US, remote. Contact: jeffvhobsonassoc.com J-18808-Ljbffr