Job Summary : We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check-out of the guests' stay. Accommodates special requests and follows through with established check-in/out procedures. Benefits Competitive Pay Paid Time Off Employee Rate Discounts for Hotel Stays Team Work Environment Opportunities for Growth Responsibilities Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as hotel amenities and local attractions. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Complete the registration process by inputting and retrieving information from the computer system, confirming information including the number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and area’s attractions. Promptly answer the telephone using a clear speaking voice. Answer the telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages, communicating the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential. Close guest accounts at the time of check-out and inquire about guest satisfaction. In the event of dissatisfaction, contact management immediately. Resolve issues such as location changes, providing additional room amenities, and credit issues. Record guest comments or complaints by listening and offering assistance to resolve any problems such as price conflicts, insufficient heating/cooling, etc. Perform miscellaneous job-related duties as assigned. Requirements and Qualifications Regular attendance is essential. May be required to work varying schedules and holidays. Required to fully comply with the hotel’s rules and regulations. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities. Requires continual standing and movement throughout the front office area. Periods of standing exceeding 50% of work shift are required. Maintain a well-groomed and professional appearance. About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning hospitality management group servicing limited and full-service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, support each other, and assist each other whenever we are able. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. J-18808-Ljbffr