Job Summary The Director - Services Operations is responsible for overseeing the daily operations of the service organization, including process, tools, PSA platform, services presales, services delivery partner ecosystem, and customer billing. The Director - Service Operations will have direct reports consisting of Services Managers. This position is required to report to the SHI Austin office location as determined by SHI management. About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. Responsibilities Includes but not limited to: Develop and implement operational strategies to achieve organizational goals. Oversee the management of daily operations, including internal sales support, customer billing, partner, and contractor management. Monitor and analyze operational performance metrics to identify areas for improvement. Responsible for developing and maintaining standards including continuous improvement processes. Manage operational budgets and ensure cost-effective operations. Ensure compliance with industry regulations and company policies. Prepare and present reports on operational performance to senior management. Responsible for ensuring a quality customer experience for internal customers (sales) and SHI end customers. Responsible for coaching and professional development of services employees, including services management. Responsible for collaborating with stakeholders across the organization to ensure SHI has the tools and processes in place to support growth and capability requirements of the services organization. Focused on delivering a world-class customer experience according to SHI standards. Qualifications 5 years of proven experience in an operational leadership role. Passion for technology&customer experience. Proficiency in operational software and tools. Previous IT management/technical management experience recommended. Required Skills Strong analytical and problem-solving skills. Strong desire and ability to teach, coach, and develop technical sales&delivery team. Excellent communication and interpersonal abilities. Ability to manage multiple projects and priorities in a fast-paced environment. Additional Information The estimated annual pay range for this position is $140,000 - $250,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status. J-18808-Ljbffr