Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day-to-day function. Organizations need to reduce training and labor costs while still requiring the best talent for the job. Qualifications The Customer Contact Representative must be a recent college graduate who is a critical thinker, has strong written and verbal communication skills, and is well-versed in the use of computers. Customer Contact Representative needs: Flexibility - Hours of operation Knowledge/experience in a high volume, production environment One or more years of B2B experience Contact customers via email and/or outbound calls to obtain information or advise on the status of orders/correspondence Interface with Sales, Information Systems, Marketing, Legal, and other departments to ensure compliance with processes/procedures J-18808-Ljbffr