Reference: NOV20248444 Expiry date: 16:01, Wed, 11th Dec 2024 Location: Gloucester Benefits: Standard To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork. Annual wage: £14,600.04 a year / £7.00 Hourly Working hours: Monday - Friday, 9.00am - 5.00pm. Weekend work may be included. 40 hours a week Duration: 1 year 6 months As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work Book customer cars in for repair / attention either by telephone or by way of personal visits Prepare job cards and files as necessary Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer On completion of the job, collect payment from the customer paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies Handle all relevant administration Where you’ll work Unit B Quedgeley West Business Park Harwicke Gloucestershire GL2 4PA Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Customer service specialist (level 3) - Equal to A level Your training plan You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification VRQ in Parts The apprentice will do their training in house with the skills coach This will take place once every 28 days There is no college involved so no block release is required Requirements GCSE or equivalent in: English and Maths (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. About FMGRS FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres. After this apprenticeship The potential to work further up in the service department. This could involve becoming an area service manager J-18808-Ljbffr