The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in Piedmont Urgent Care's fast paced, high-energy clinical office environment. (MA&EMT) • Prepare patient(s) for and assist with examination and/or treatment • Perform triage and obtain vital signs • Obtain and timely and accurately document patient history in Electronic Medical Record (EMR) • Collect and maintain all patient and business documents while always maintaining confidentiality • Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs • Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal) • Start an IV, place a catheter and perform splinting when needed/directed • Perform various other clinical, aseptic and/or basic laboratory procedures • Document within Electronic Medical Record (EMR) all medical interventions timely and accurately • Train and assist with our Occupational Medicine service line utilizing our current EMR system, drug screening, breath alcohol testing, audiograms, respiratory fit, pulmonary function testing and/or abiding by the systems and/or protocols set forth by WellStreet • Understand and enforce standard health care regulatory requirements • Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers • Always ensure HIPAA and OSHA compliance • Perform office procedures including all general administrative duties; ability to operate all office medical equipment • Required to travel to various locations as needed based on staffing and volume • Other duties as assigned EDUCATIONAL REQUIREMENT&QUALIFICATIONS: • Successful completion of a MA or EMT program from an accredited institution • One year of relevant healthcare experience; preferably urgent care or emergency department • Willing to train new, stellar graduates • Must be proficient in venipuncture and injections • Knowledge of clinical procedures, medical anatomy, and physiology PHYSICAL REQUIREMENTS: • Required to work 12 hours shifts, weekends and holidays • Required to sit, walk, reach with hands and arms throughout workday • Finger dexterity and hand coordination required • Occasionally required to lift moderate weight (20-40 pounds) • Specific vision abilities required including close vision, distance vision, and ability to adjust or focus INDPC Education Preferred Associates or better Licenses&Certifications Required BLS Certification Preferred RN Certification Medical Assistant Cert EMT Certification Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Motivations Required Peer Recognition: Inspired to perform well by the praise of coworkers Growth Opportunities: Inspired to perform well by the chance to take on more responsibility