He/She will be a technical RUN expert for all Unix/Linux services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts, and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge, and ensure the necessary trainings are imparted to the team wherever applicable. The Unix/Linux team operates the RUN activities and delivers projects for its infrastructure scope covering Redhat, Solaris, HP-UX, Veritas Geocluster, and MC/Service Guard in a heterogeneous environment running NFS, Centrify, NIS, and LDAP with HPE and Sun-Oracle hardware. As an expert of his/her team, he/she: assigns technical tasks and manages delegation for technical issues, animates the team to encourage collaboration and sharing of best practices, has a role in supporting technical skills development and provides training when required. supports new technologies and leverages them to provide consistency of service across streams, manages service improvements for all Unix/Linux services supported throughout the organization, documents, reviews, maintains, and shares relevant technical information with the team provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA, implements and develops improvements based on LEAN-CA-CIB best practices, focuses on automation and optimum use of the team to improve efficiency, drives and delivers root cause for any high severity issue, reviews technology changes to identify potential risks, is responsible for problem management and resolution. supports his/her team during diagnosis when technical issues arise in his/her scope of expertise engages with technical peers, Service managers, Architect, and project teams on technology roadmap and projects, facilitates transformation projects and suggests future directions for new areas of improvement and change, is available and able to drive technically any complex or high severity incidents that occur within the scope of their role, actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations, actively assists in identifying the most technically skilled candidates for open roles, technically coaches and develops partner resources to improve quality and productivity. As the escalation point of contact for Clients, he/she: manages the daily relationship with Clients including planning, requests clarification, risks mitigation, and service quality. Supplementary Information Fluent in English written and spoken Working hours will be in rotating shifts and primarily to cover Europe business hours On-call support will be expected on a rotational basis on both weekdays and weekends Geographical area City Bachelor Degree / BSc Degree or equivalent Bachelors/Engineering graduate. Level of minimal experience 6-10 years Experience Minimum 8-10 years of experience in managing Unix/Linux environment with about 3-5 years of experience in financial institutes Subject matter expert on technologies – Redhat 6/7/8, Solaris 10/11, HP-UX 11.31, Veritas Infoscale Cluster, and MC/Service Guard Cluster. In-depth hands-on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM, and HPE&Sun-Oracle hardware. Well versed with Scripting and Automation (Ansible, Python, Bash). Knowledge and/or hands-on working experience with emerging technologies – Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics. Excellent communication, interpersonal, and logical skills. Customer service-oriented and a strong team player. Ability to work under pressure and a commitment to solving issues. General information Entity About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). 8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East, and North Africa, support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking, and international trade. The Bank is a pioneer in the area of climate finance and is currently a market leader in this segment with a complete offer for all its clients. For more information, please visit www.ca-cib.com. Twitter: https://twitter.com/ca_cib LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/ Working every day in the interest of society, our Group is committed to diversity and inclusion. To find out more on our Diversity Policy, click here: https://www.credit-agricole.com/en/pdfPreview/198689 J-18808-Ljbffr