Technician, Installation&Service - Residential Services Location: TX - Houston, 10801 Highway 3 Time Type: Full time Posted On: 3 Days Ago End Date to Apply: December 21, 2024 (30 days left to apply) Job Requisition ID: R398727 Job Summary At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. You will be responsible for demonstrating interest and curiosity in acquiring the skills and knowledge necessary to provide the best customer experience, relating to broadband installation and troubleshooting activities. This role functions as a trainee position with a growing degree of proficiency and a decreasing level of supervision over time. You will be required to complete written and field assessments, meeting/exceeding employee standards where you will receive supervisor approval that will decide your advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Core Responsibilities Performs installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience. Updates customer account to ensure an accurate record of products and services to ensure a positive customer experience. Troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working correctly. Communicates, engages and educates customers on products and services. Persists and finishes projects despite obstacles with little supervision. Displays active listening skills and empathizes with customers to improve their experience. Uses installation tools and hand tools and performs jobs from high places, including climbing poles with the permitted equipment. Pre-wires single dwelling units and multiple dwelling units for ready hook-up capabilities. Drives company vehicle in performance of duties in a safe and responsible manner. Vision ability: close vision, peripheral vision and ability to adjust focus. Lifts and carries loads up to 70lbs. Works in areas with exposure to moderate noise level and the public. Training will be provided in areas of safety and company specific training. Regular, consistent, and punctual attendance is required. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles and make them the guidelines for how you do your job. Lead the customer experience by putting our customers first. Be proactive learners and advocates of our innovative technology. Win as a team by working together and being open to new insights. Drive results and growth Respect and promote inclusion&diversity. Do what's right for each other, our customers, investors and our communities. Perks and Benefits: Comcast provides best-in-class Benefits including Medical, Dental, and Vision coverage, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement, Paid Time Off, and a 401K Savings Plan. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Skills Adaptability, Communication, Critical Thinking, Problem Solving, Customer-Focused, Professional Etiquette, Resilience, Self Motivation, Technical Knowledge Compensation Base Pay: $19.35 Education High School Diploma / GED (Required) Relative Work Experience 0-2 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. J-18808-Ljbffr