At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Responsibilities: Demonstrate ability to act as a Risk and Control Liaison for the aligned GBO LOB / FLU Support Test of Controls end-to-end quality review process Drive 100% Defect Remediation Lead and support actions related to TOC inventory change to ensure flawless execution through project management tools and routines. Actively review/test transactional activities to identify issues, trends, or errors to review with Leaders and Executives in the Business. Responsible for operating quality review reporting as part of the Enterprise Process Management Policy and Procedure for test of controls aligned to Process Inventory. Assess management and process controls for effectiveness at ensuring compliance with policies and procedures. Complete/execute monthly testing activities to ensure quality and adherence to applicable policy and regulation. Identify where new controls or improvements to existing controls should be deployed. Develop and maintain effective partnership with business, compliance and risk teammates. Demonstrate the ability to be a self-starter and demonstrate ownership and results driving to become a subject matter expert in aligned test inventory; candidates should be intellectually curious. Ability to quickly locate resources and manage desk routines so tasks and responsibilities are met. Required Qualifications: Experience in processes and systems for Global Credit Operations and/or Credit Fulfillment, Service and Operations. (LoanIQ, GFS, GSS etc.) Experience with procedure documentation, audit, compliance, and/or QA/QC testing. Data management knowledge beneficial. Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems. Relationship management skills. Proficient with Excel and PowerPoint. Excellent written and verbal communication skills. Detail-oriented. Ability to work in a fast-paced environment to drive Quality goals while meeting aggressive delivery deadlines. Role supports Global teams and may occasionally require schedule flexibility to meet with partners. Data experience with SharePoint sites and/or Tableau beneficial. Prior experience in a leadership role or proven leadership skills, applicable to liaison work across teams and organizations globally. Bilingual - Spanish/Portuguese. Bachelor’s Degree or Work Experience Equivalent. Skills: Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research Shift: 1st shift (United States of America) Hours Per Week: 40 J-18808-Ljbffr