The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent. Job Title: [Job Title Here] Location: City, State, Country ID: R-11416 Job Category: Logistics Job Type: Full time If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry-leading rewards will be supported by our foundational commitments to the values of people first, integrity, and safety. Role Summary: This position has been created to generate and maintain a comprehensive facility production schedule that adheres to specified KPI’s and provides an exceptional customer experience, with focus on DCI (Disassembly, Clean and Inspect). The Service Planner/Scheduler role will be the primary point of contact for DCI activities. This position will work directly with Sales and End Users to understand their issues with the equipment and their expectations for its repair while setting priorities and communicating status back. The role will direct the workforce on daily tasks required to meet expectations as well as develop and maintain production schedules in the disassembly and incoming inspection phase of the order. This position reports to the Site Manager and is located in the West Chicago, IL facility. $5K Sign-On Bonus For New Hires In This Role Responsibilities Include: Plan production schedules for DCI (Disassembly, Clean and Inspect) activities based on customer order requirements and work closely with mechanics and purchasing to ensure availability of material and resources to meet production targets and delivery deadlines. Manage the customer experience by acting as the main point of contact for the pre-release inspection order and provide customer updates as requested. Direct shop personnel and coordinate all outside services needed to complete the DCI. Coordinate with Sales to understand the DCI requirements. Create DCI work instructions as needed through the DCI process, including pulling applicable drawings. Communicate clearly and professionally with shop mechanics, project engineers, and customers to discuss the component and pump conditions. Ensure proper paperwork and documentation are in order prior to shop release. Participate in programs/procedures to improve processes, lead-time, production yields, and delivery performance. Requirements: Technical degree (Associates or Bachelors of Engineering, Engineering Technology, or Industrial Engineering). Relevant technical school training or work experience will be considered. Basic knowledge/understanding of manufacturing processes such as machining, welding, inspection, and assembly. An understanding of Material Planning, Inventory Control, and Material Requirements Planning. Excellent written and oral communication skills, as well as exceptional interpersonal communication skills are necessary. Must be a self-motivated contributing team member and good people person. Advanced experience in Outlook, Excel, Access, Word, and PowerPoint. Preferred Experience/Skills: Mechanically minded and capable of using typical shop tools and measuring equipment is a plus. Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k), and many other excellent benefits Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals, and other essentials to consumers, businesses, and governments globally. We invite you to put your talents and career in motion at Flowserve. J-18808-Ljbffr