Service Consultant Responsibilities As a service consultant, you will be responsible for initiating automotive services and repairs by: Ascertaining vehicle performance problems and service requests; Verifying warranty and service contract coverage; Developing estimates; Writing repair orders; Maintaining customer records. You will serve as the communicator and liaison between the customer and technician, ensuring that: The customer's needs are understood by the technician, and The needed and recommended service/repairs are understood by the customer. J-18808-Ljbffr