114 5th Ave (22114), United States of America, New York, New York Senior Associate, Product Manager - Associate Servicing At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? If you’re nodding your head, then we want you As a Senior Associate Product Manager, you will be managing a servicing platform with the goal of empowering Retail Bank agents with the information and tools they need to provide exceptional customer service. We are looking for a driven individual to work with a cross-functional team of engineers, analysts, and data scientists across the organization, where your role will be to empathize with users, uncover insights from data, and translate technology investment into business outcomes. On any given day in the Bank you’ll be: Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions. Learning constantly. Work deeply with customers, associates, designers, technologists, and data scientists to build cutting-edge solutions. Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better. Sharing openly. Telling stories that change the way people think about building products and solving problems, illustrating the power of what software can do to make them even better. Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease. Succeeding strategically. Solving the right problem and holding on to the wrong one. Here is what you will bring to the table: Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer. Do-er. You have a bias toward action, you try things, and sometimes you fail. Passionate. You care about growing others and bringing them together around what’s possible. Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Wrangler. You’ve gotten back-end engineers to play nice with iOS developers. Fearless. Big, undefined problems don't frighten you. Here is what we will bring to the table: Competitive salary and equity (including a robust 401(k) plan). Excellent medical and dental insurance (and other health benefits). Superstar product, design, data, and engineering leaders. Top class engineering teams that you will lead and build product alongside. Continuous learning budget. Highly supportive and “bought in” leadership environment. Basic Qualifications: At least 2 years of experience working with cross-functional teams to deliver consumer experiences. At least 2 years of experience working on the core product platforms that power digital experiences. At least 2 years of digital industry experience for consumers. Bachelor’s Degree or military experience. Preferred Qualifications: At least 3 years of experience with web and client-side mobile platforms. At least 2 years of experience as a Product Owner in an Agile development process. MBA. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location: New York City (Hybrid On-Site): $114,700 - $130,900 for Sr. Associate, Product Management. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website . This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. J-18808-Ljbffr