Job Description Job Description Personnel Management  Assure that a harassment free work environment is maintained at all times.  Oversee leasing and maintenance staff as well as courtesy officers.  Communicate and implement Systems, Policies and Procedures from corporate office to staff  Review employee mileage reports for accuracy.  Submit complete and accurate time sheets in a timely manner.  Review and submit for approval all overtime hours.  Document Employee performance concerns and Employee conflicts.  Monitor staff to ensure that Company Dress Code is adhered to at all times.  Hire and terminate personnel with assistance from Senior Management. Maintenance and Make Readys  Verify completion of repair orders.  Constantly monitor property for any liability issues and report any findings to Supervisor.  Monitor property for any non routine repairs and make recommendations to Supervisor.  Monitor completion of daily Duties Sheets and Make Ready Completion Forms.  Conduct Make Ready inspections.  Monitor painting, carpet cleaning, carpet and ceramic tile installation. To assure that services and products are of proper quality.  Evaluation of Lawn Maintenance Contractor to assure good performance.  Perform exterior inspections weekly to assure that necessary repairs are addressed and to maintain Community’s curb appeal.  Coordination of Spring and Fall annual replacement and Fertilization Programs.  Assure that A/C filter replacement program is adhered on a quarterly basis.  Monitor Pest control to assure quality service.  Coordinate annual fire extinguisher/smoke detector maintenance. Administrative  Establish and maintain all office procedures including files, records, reports and systems in accordance with company policy. Student housing experience a plus but not required.  Implement rental standards and qualifications established by the company when processing real applications.  Monitor rent collections and assure that appropriate collection action is taken to resolve all delinquencies in a timely manner.  Assure that bank deposits are made on a regular basis.  Oversee completion and accuracy of Weekly Status Report which is to be submitted each Monday morning.  Oversee all computer duties to assure that work is accurate, complete and submitted in a timely manner  Conduct Move out inspections to determine applicable move out charges assuring that fees are accurately billed.  Complete Security Deposit disposition within 1 week of resident move out.  Assure that unpaid balances are turned over to credit and collections in a timely manner.  Monitor key control log to assure that it is consistently maintained.  Maintain petty cash account. Leasing and Marketing  Assist with telephone and in person sales presentations as needed.  Select an apartment in every available unit size and assure that each has been freshened and the electricity turned on each morning for showing.  Coordinate promotional advertising and marketing efforts as dictated by Senior Management.  Assure that marketing tools are available. Resident Management and Retention  Effective resolution of Resident complaints and concerns.  Assure of timely and accurate lease renewal notifications.  Handle Resident lease violation issues and document action taken.  Contact resident after work order is complete in insure satisfaction.  Also includes job duties as may be assigned by Senior Management.