Job Description Job Description Qualifications: Must have minimum 2 years, affordable housing experience. Must have minimum 2 years, Property Management experience including leasing operations. Possess strong customer service, leadership, be friendly and compassionate, multitasking, excellent communication and organizational skills and ability to manage and maintain a superior apartment community. Always maintain a valid Driver’s License. Always maintain valid automobile insurance. Maintain a personal appearance compatible with image of community, positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates. Demonstrate integrity on a personal as well as a professional level. Be attentive to details. Be a team player with a strong work ethic and ability to interact with a variety of people and personality types. Solve problems involving residents, personnel, finances, and emergency situations while remaining calm and professional. Be goal oriented. Be driven to further professional growth and education in the industry. Attain a working knowledge of the following software: Appfolio, Zoho, and Gmail The Responsibilities will include but are not limited to the following: Implementation of the Management Plan, Affirmative Fair Housing Marketing Plans, Agency and Company policies and the Manager’s Handbook provided by employer. Review of prospective resident’s rental applications for initial eligibility. Rental of Apartments in accordance with Agency Requirements, Tenant Selection Plan and the Wait List. Completion of lease agreements and conducting entry interviews with new tenants outlining conditions and terms for occupancy along with the completion of the entire application and Agency certification. The application process for move in (when a unit is available) should take no more than 14 working days and commence no later than 24 hours after a 30-day notice to vacate is given. Providing residents with their interim and annual recertification paperwork along with conducting recertification interviews assuring all paperwork is done on time and in accordance with Agency requirements. Collection of rent in a timely manner, issuance of receipts and serving the appropriate late rent notices on time. Making daily bank deposits. Walking the property at least once a week for physical inspections and vacancy verifications and one time per month at night to check lighting. Completing semi-annual unit inspections twice a year. Perform and report all business and transactions to the Corporate Office on a timely basis in accordance with the Manager’s Handbook and monthly Site Manager Calendar. Proper preparation and submission in a timely manner of corporate reporting and required property reports as stated in the Monthly Site Calendar. Supervision of maintenance and other personnel which includes performance of annual evaluations and documented interim consultations. These are to be reviewed by the Supervisor prior to presentation. Selection of outside contractors. This includes but is not limited to obtaining competitive bids, initiating approval of contractors within OPS, and verifying and collecting insurance certificates for workers compensation and liability insurance from all contractors and their sub-contractors. Arranging for approved outside services, such as trash collection, utility service, mail service, telephone installation, exterminators, etc., as required. Establishing good resident relation policies and adhering to housing assignment procedures. Promoting harmonious relationships among residents, housing personnel, and persons of neighboring communities. In resolving complaints of residents, the manager must be able to handle problems with discretion and fairness in accordance with Fair Housing. Relocation of tenants as needed. The position requires a great deal of personal contact with other people and agencies. Manager must maintain good working relations with the local police and fire departments, governing officials, any other community resources that are programmed and designed to assist the residents as well as owners, vendors, and other employees. Being available to assist, in any means necessary, for all file audits and physical inspections by Government Agencies or the Management Company. Keep proper documentation of resident files, incident reports, and other events related to the property. In some instances, the employee will: Be required to be bilingual in English and Spanish. Be able to report in English to supervisory staff and authorities any emergency conditions that may exist from time to time. Then must have the flexibility to follow through on the handling of said emergencies in accordance with the Crisis Management Procedure. Be asked to assist in the management of other properties or the training of a new manager. Need to go to court on an eviction, small claims issue or another legal situation that may arise. Perform such duties as may be requested from time to time by their supervisor or other corporate personnel. Education High School Diploma or equivalent. Job Type: Full-time Pay: $20-25.00 per hour DOE Ability to commute/relocate: San Diego, CA: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Experience: Customer service: 2 year (Preferred) Property Management: 2 Years (Required) Real Estate: 2 Years (Required) License/Certification: Driver's License (Preferred) Work Location: One location Company Description Sterling Investment Group is a multifaceted real estate investment firm based in central San Diego. At Sterling Investment Group, we couple our focus of building communities with an unfailing commitment to exceed expectations, add value and build long-term relationships. Founded upon an elite level of work ethic and communication. Today we have interwoven our passion for real estate with a calling to make a lasting impression on people’s lives through the ownership, management, and repair of residential and multifamily real estate. Take action. - We are focused on generating results. We believe “Go” is the key ingredient of “Ready, set, go”. Be brave. - We are warriors determined to face our fears and finding the strength to overcome them. Our failures and faults only make us stronger. Build relationships. - We are passionate about creating positive and mutually beneficial relationships. We operate with honesty, integrity, and a mindset focused on doing the right thing. Question everything. -We believe the status quo exists to be challenged. We approach every situation with a focus on making it better today than it was yesterday. Company Description Sterling Investment Group is a multifaceted real estate investment firm based in central San Diego. At Sterling Investment Group, we couple our focus of building communities with an unfailing commitment to exceed expectations, add value and build long-term relationships. Founded upon an elite level of work ethic and communication. Today we have interwoven our passion for real estate with a calling to make a lasting impression on people’s lives through the ownership, management, and repair of residential and multifamily real estate.\r\n\r\nTake action. \r\n- We are focused on generating results. We believe “Go” is the key ingredient of “Ready, set, go”. \r\n\r\nBe brave. \r\n- We are warriors determined to face our fears and finding the strength to overcome them. Our failures and faults only make us stronger. \r\n\r\nBuild relationships. \r\n- We are passionate about creating positive and mutually beneficial relationships. We operate with honesty, integrity, and a mindset focused on doing the right thing. \r\n\r\nQuestion everything. \r\n-We believe the status quo exists to be challenged. We approach every situation with a focus on making it better today than it was yesterday.