Location: Washington / IvyCity, DC, US Company: Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. MAIN RESPONSABILITIES Key accountabilities: Apply strictly all Alstom and local EHS rules Carry out Troubleshooting of Alstom products during Warranty period as well as Pre-warranty, Commissioning, Validation and Certification period including investigation and repair Carry out Fleet check activities In the event of a non-conformity observed during the warranty phase, communicate and escalate properly using the digital tools utilized on the project (SES/GSI/Excel/Outlook/Teams). Support specific technical investigations by Engineering or internal or external Supplier Manage Troubleshooting team activities (if applicable) Replace defective equipment and ensure its repair in accordance with the procedures Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable) Support helpdesk activities (if required) Implement Field Modifications (FM) (if required) Contribute to Return of Experience (if required) Report progress and priorities of assigned work on a regular basis Key Job Authorities and Dimensions: Autonomous Troubleshooting Filling of Defect Management database Application of EHS rules Support and supervision of external supplier representatives (if required) Team management (if applicable) Performance measurements: Achievement of contractual availability (milestone) targets Characterization of K1S/K2/K3 issues on time Completeness and Quality of failure/event diagnosis/data recorded in Defect Management database Availability of configuration update data Audit results (internal and external) Customer satisfaction of technical expertise Compliance with EHS rules and work-related processes You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you Important to note: As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. J-18808-Ljbffr