Pet Care Assistant Summary of Job Purpose and Function The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, ensuring this is delivered in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families. Essential Responsibilities and Tasks Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. Maintain the flow of the Cycle of Service in accordance with position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis. Hold or restrain pets during examination, treatment, or inoculation. Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. Monitor the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages (when approved by the veterinarian or veterinary technician). Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician). Clean the surgical suite and instruments. Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal, and instrument cleaning as outlined by hospital protocols. Other job duties as assigned. Hiring Qualifications Capabilities and Experience (can do) Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills: Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability: Demonstrates a systematic approach in carrying out assignments. Excels at turning chaos into order. Problem-solving skills: Demonstrates a strong ability to identify, analyze, and solve problems. Client service skills: Consistently ensures the team provides attentive, courteous, and informative service. Intellectual ability: Accurately follows instructions delivered in various formats. Mathematical ability: Ability to perform basic mathematical operations and conversions. Computer skills: Comfortably uses a computer and software like Microsoft Word, Excel, Access, Outlook, etc. Attitudes (will do) Initiative: Shows willingness and aptitude to take appropriate steps in finding solutions to problems. Integrity: Firmly adheres to the values and ethics of Banfield Pet Hospitals. Cooperativeness: Willing to work with others, collaborating and sharing information as necessary. Flexibility: Open to changing situations and willing to perform all assigned tasks. Independence: Able and willing to perform tasks without supervision. J-18808-Ljbffr