Job Description At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth. The Rehab Services Department has a PER DIEM opportunity for a patient-centered/customer service focused administrative specialist to join our team at Wentworth Douglass Hospital. The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department. The individual will work closely with other team members to ensure positive patient experiences. The ideal candidate will have flexibility with their schedule to cover many different shifts, the ability to travel to multiple rehab sites, strong administrative skills preferably in a healthcare environment and be an effective communicator. Qualifications Experience Minimum Required • Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education. Experience Preferred/Desired • Previous experience in a healthcare setting. • Preferably in a hospital setting. Education Minimum Required • High School Diploma or equivalent experience with a minimum of 1 year working in a customer service setting. Special Skills Minimum Required • The ability to multi-task in a fast-paced environment. • Present in a calm, professional manner. • Requires the knowledge and ability to utilize various computer and online applications. • Offer exemplary internal and external customer relations. • Strong relationship building skills. • Knowledge of medical terminology and insurance authorization. • Good communication skills, both written and verbal. • Have a general understanding of the impact Patient Access has on Revenue Cycle. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location NH-Somersworth-WDH Marsh Brook Rehab Work Locations WDH Marsh Brook Rehab 7 Marsh Brook Drive, Suite 101 Somersworth 03878 Job Registrar Schedule Standard Hours: 1 Shift Day Job Posted Shift Description: This is a PER DIEM Patient Access position working within the Rehab Services Department, responsible for covering shifts at our 7 locations. Employee Status J-18808-Ljbffr