Job Description The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: Overall store management, supervision, and policy implementation Sales and inventory management Employee staffing, training, and development Financial management Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings. Essential Functions: Management Lead others and work effectively with store crews, supervise, assign and direct activities of the store crew, effectively communicate information to store crew and supervisors in an open and timely manner, support Store Manager with action plans for operational and service improvement. Customer Service Assist customers with their questions, problems and complaints, promote CVS customer service culture (greet, offer help, and thank). Pharmacy Functions Promote a path to better health by engaging customers to learn about their health and medications; educate customers about CVS services and products appropriately positioning CVS as a partner in customers' path to better health. Focus on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction. Understand and follow applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; comply with CVS policies and procedures to ensure patient safety and protect patient privacy and security. Effectively follow workflow procedures with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manage own responsibilities while shifting to help the team where needed. Deliver results while balancing quality and efficiency in all tasks, maintain accuracy while consistently meeting workflow and inventory management goals. Demonstrate compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborate with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns. Actively seek opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers. Contribute to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remain flexible for both schedule and business needs while easily adapting to changes at work to enable a supportive, collaborative, and challenging work environment. Must be registered, and maintain registration, according to local and state pharmacy regulations. Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents you from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process. Pay Range The typical pay range for this role is: Minimum: 17.00 Maximum: 22.50 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. Required Qualifications Deductive reasoning ability Advanced analytical skills Computer skills Advanced communication skills Leadership, supervision, and influencing skills Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail manager or supervisor. Education High School diploma or equivalent preferred but not required. Business Overview Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply J-18808-Ljbffr