Job Description Job Description Century 21 Americana has 12 branches throughout Nevada and Arizona, with over 450 highly experienced sales professionals with a strong commitment to excellence and a passion for real estate. Our sales force has a sophisticated understanding of the ever-changing landscape of the real estate industry. We are a full-service real estate company with Residential, Relocation, Business Operations, Timeshare Resale, REO, Loans, and Property Management divisions to serve all of our client’s real estate needs. Our company is founded on hard work and a client-first mindset, focusing on providing an exceptional experience to our clients from start to finish. Joining our team can lead to an exciting and fast-paced career for true team players who want to learn and advance in the industry. Century 21 Americana provides equal employment opportunities to all employees and applicants for employment. Employees must pass a pre-employment background check. Our Company’s Core Values: Relentless Growth Excellence Accountability Client Focus Hard Work The Position The Operations Manager ensures that the company has the proper operational controls and administrative and reporting procedures to effectively assist in the growth and efficiency of the organization. This position will be responsible for directing, coordinating, and supervising administrative activities while assisting with meeting goals of multiple departments. The ideal candidate will have analytic depth, strong problem-solving and communication skills, and the ability to navigate and implement new technology. They will work closely with the Vice President of the brokerage. Job Responsibilities Assist in creating and documenting policies, procedures, and systems and follow through with implementation. Ensure compliance with company procedures. Coordination with a virtual team to support company initiatives. Achieve performance goals while supporting our culture and mission Prepare reports and audits to monitor and improve operational effectiveness. Understand the daily activities and duties of each department and ensure that they are running smoothly at all times. Implement productivity, quality, and customer-service standards and resolve problems. Analyze process workflow and employee requirements; suggest or implement changes. Plan and execute monthly, quarterly, and annual company events. Develop and implement quality control and training programs that foster customer service, quality, efficiency, employee development, and company core values. Skills and Qualifications Ability to manage competing demands; Change approach or method to best fit the situation; Flexibility to deal with frequent change, delays, or unexpected events. Display willingness to make decisions; Exhibit sound and accurate judgment and make timely decisions. Demonstrate group presentation skills. Ability to plan, organize, schedule, and budget in an efficient, productive manner with a focus on key priorities. Ability to identify and implement new technology to increase productivity and efficiency. A strategic and systems approach to problem-solving is a must. Requirements 3 years of significant business and management experience in an operational role A track record for creating systems and processes and raising efficiency to meet company goals. Experience with integrating scalable computer systems and technologies preferred Bachelor’s Degree preferred Spanish speaking preferred Company Description Century 21 Americana has 13 branches throughout Nevada and Arizona and over 450 highly-experienced professionals with a strong commitment to excellence and a passion for real estate. We are a full-service real estate company with Residential, Relocation, Commercial, Business Ops, Timeshare Resale, and REO divisions to serve all of our client’s real estate needs. Our company, founded on hard work and a client-first mindset, focuses on providing an exceptional experience to our clients from start to finish. Joining our team can lead to an exciting and fast-paced career for true team-players who want to learn and advance in the industry. Century 21 Americana provides equal employment opportunities to all employees and applicants for employment. Employees must pass a pre-employment background check. Our Company’s Core Values: Relentless Growth Excellence Accountability Client Focus Hard Work Company Description Century 21 Americana has 13 branches throughout Nevada and Arizona and over 450 highly-experienced professionals with a strong commitment to excellence and a passion for real estate. We are a full-service real estate company with Residential, Relocation, Commercial, Business Ops, Timeshare Resale, and REO divisions to serve all of our client’s real estate needs. Our company, founded on hard work and a client-first mindset, focuses on providing an exceptional experience to our clients from start to finish.\r\n\r\nJoining our team can lead to an exciting and fast-paced career for true team-players who want to learn and advance in the industry.\r\nCentury 21 Americana provides equal employment opportunities to all employees and applicants for employment. Employees must pass a pre-employment background check.\r\n\r\nOur Company’s Core Values:\r\nRelentless Growth\r\nExcellence\r\nAccountability\r\nClient Focus\r\nHard Work