Job Description Job Description Under direction, provide high level administrative assistance to the General Counsel/Vice President; perform a full range of varied, complex, sensitive, highly responsible, and confidential office exercise judgment and initiative; and serve as liaison with clients, insurance agents, securities representatives, regulatory authorities', retained counsel, adverse counsel and other departments and companies within a holding company system. The companies served are a life insurance company, a securities broker/dealership, diversified holding company, a farming dairy operation and affiliated not-for profit religious charitable organizations. Responsibilities The applicant must be able to assist the General Counsel/Vice President with the following areas: 1. Grievance Processing · Maintain a system designed to log, respond to and resolve grievances · Communicate with clients, agents, registered securities agents, insurance department personnel and, on occasion, retained outside counsel. This is done almost entirely by telephone and written communication. · Determine the reasons and factors behind the grievance and work towards problem resolution where possible · Respond in a timely manner · Track all grievance related communications 2. Corporate Matters · Maintain corporate articles, bylaws, minutes, resolutions and fictitious name registrations for multiple corporate entities · Communicate with the Missouri Secretary of State and the Missouri Department of Insurance and multiple other domestic and foreign government and departments 3. Outside Counsel · Coordinate and communicate with retained outside counsel, adverse counsel and auditors regarding financial audits, litigation and administrative actions Qualifications 1. General · Excellent spoken communication skills · Excellent writing and editing skills · Must be meticulous with strong attention to detail · Must be able to maintain strict confidentiality since the position frequently involves privileged communications · Must be able to maintain diplomacy in spoken and written communications with clients, company agents, regulators and other companies/departments within the holding company system · Must be reliable in work attendance · Must be organized · Demonstrated ability to work independently and as a team · Must be adaptable · Must be able to quickly learn and retain information and processes · Must possess excellent trouble shooting abilities and creativity in finding solutions · Must be able to work well under stress on occasion 2. Technical · Typing skills with at least 50 WPM · Familiarity with WordPerfect and Microsoft Office · Ability to learn additional company developed/modified software · Knowledge of/ability to learn about general office machines and telephone system Company Description Ozark National Life is a prominent player in the life insurance and financial services industry, dedicated to empowering individuals with the tools they need to achieve financial security for themselves and their loved ones. We pride ourselves on delivering exceptional customer service and innovative products that meet our clients' diverse needs. Company Description Ozark National Life is a prominent player in the life insurance and financial services industry, dedicated to empowering individuals with the tools they need to achieve financial security for themselves and their loved ones. We pride ourselves on delivering exceptional customer service and innovative products that meet our clients' diverse needs.