Location The Omni Homestead Resort&Spa Our employees are what make The Omni Homestead Resort&Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort&Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort&Spa may be your perfect match. Job Description The Lead is responsible for ensuring all Cosmetologist/Esthetician/Nail service providers are trained on Homestead treatment protocols, draping techniques and guest service procedures. Responsibilities Essential Functions Display effectively, communicate and hold all spa associates accountable for The Trilogy. Assist Spa Director/Manager in maintaining a par level of treatment products. Assist with reorders as needed. Ensure all treatment rooms are adequately stocked. Assist Spa Director/Manager by ensuring all products are used in an efficient manner. Provide training/coaching/counseling as needed should a spa service complaint be received. Assist Spa Director/Manager by doing a regular walk-thru of the spa treatment areas to ensure all equipment is working and rooms are being maintained to standard. Assist with the interview process of new Cosmetologist/Esthetician/Nail Techs and provide all onboarding training so that all new Cosmetologist/Esthetician/Nail Techs can provide treatments using Homestead protocols. As needed, lead inspiring morning Stand-up meetings that motivate spa associates to provide great spa treatments, impeccable guest service and sell products. Lead Service Provider 2 will train all new massage therapists to standard as well as complete all 30/60/90-day checklists as required. Conduct annual performance reviews for massage therapist hourly associates. J-18808-Ljbffr