Laboratory Client Support Technician - Client Services Job Category : Clinical Support Requisition Number : LABOR019898 Posted: November 26, 2024 Employment Type: Full-Time Rate: $16.64 USD per hour Locations ARUP Main 500 Chipeta Way Salt Lake City, UT 84108, USA Schedule Monday - Friday (40 hrs/wk) 7:00 AM - 3:30 PM Remote/Hybrid Training Schedule (8 weeks) Monday - Friday 8:00 AM - 3:30 PM Department Referral Testing - 233 Primary Purpose: The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company. Must complete and demonstrate department-specific training and competency within 6 months. College level courses in medical terminology, biology, communications or related life sciences is preferred. Essential Functions: Understands appropriate collection, handling, and transportation of specimens. Accurately processes specimens according to established departmental procedures, which may include specimen triaging, routing, and storing. Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution. Processes requests for add-on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept. Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. Provides education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility. Maintains competency on pre-analytic equipment, maintenance, and operation as needed for department support. Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required. Serves as a liaison between technical sections and customers. Builds and maintains customer relationships throughout all communications while providing a positive, professional, and empathetic understanding. Documents customer communications, resolutions, issues, and appropriate follow-up. Physical and Other Requirements: Stooping, reaching, mobility, communication, PPE requirements, compliance with ARUP Policies and Procedures, sedentary work, and fine motor control are necessary for this position. Qualifications Education Required: High School Diploma or Equivalent Preferred: Associates Degree or better in Biology or related field. Experience Required: Must complete and demonstrate department-specific training and competency within 6 months. Preferred: College level courses in medical terminology, biology, communications or related life sciences, general medical laboratory experience, call center work experience, ability to type 35 WPM and 10-key skills, familiarity with Laboratory Information System (LIS), HIPAA training and/or knowledge. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. J-18808-Ljbffr