As needed for Evening Shift coverage 1p-10:30p As a member of the Room Service team, in the role as Room Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires supervising members of the Room Service team (Call Center Operator, Guest Service Attendant - GSA, Dish Attendants, and Cooks) and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State and Local sanitation and safety procedures, as outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: Facilitates and coordinates the Room Service Team to deliver patient trays within 45 minutes and assures collection of trays starts no later than 1 hour after tray delivery. Direct supervision of the Guest Service Attendants, Dish Room Attendants, Call Center Operators, and Cooks. Motivates the Room Service Team to provide the best quality food and service to patients, guests, and staff. Ensures the patient’s tray is 100% accurate to the printed kitchen ticket from the call center and takes appropriate corrective action to assure the highest quality service. Operates the hospital computer system including the Computrition diet office system. Alerts the Call Center Operator, Guest Service Attendant, and clinical dietitian to dietary restrictions and allergies. Assures all inventories are at par prior to the start of each meal period. Ensures that dirty tray trucks are available on each floor and that each truck is available to accept dirty trays. Responsible for adherence to cash handling policies and procedures and does not accept gratuities to perform assigned work duties. Directs and assists in operational tasks to maintain quality assurance standards for sanitation and safety. Makes weekly schedules for all employees who report to her/him and adjusts daily schedules due to last-minute employee issues. Responsible for notifying and seeking assistance from other supervisors and managers to assure adequate staffing. Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors. Assists in the managerial training of the dietetic intern. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. Contributes to and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informally or by formal documented progressive discipline. Monitors and participates in sanitation and safety procedures, including HAACP program. Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times. Participates in other duties as assigned. QUALIFICATIONS: Ability to read, write, and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, and to communicate with patients, hospital personnel, and co-workers. High school education and 1-2 years of work experience, preferably in food service or customer service. A basic supervisory course is strongly recommended. Knowledge of therapeutic diet orders. Knowledge of food and restaurant regulations set by US Public Health, Massachusetts, and Boston City Health Codes, and Joint Commission on the Accreditation of Hospitals. Must have computer skills and basic mathematics knowledge, including the ability to work with money. Knowledge of Windows, Word, and Excel spreadsheet is strongly recommended. SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be pleasant and friendly, flexible, hard-working, and work well with others. Good hand-eye coordination and overall body coordination with a good span of concentration. Ability to communicate with employees, staff members, patients, or the general public, to promote and maintain peaceful work conditions. Must maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. Must be able to train, implement, and enforce new or updated policies and procedures; must be able to motivate, evaluate, and counsel employees. Must be able to communicate effectively with patients, guests, and staff in a pleasant, respectful manner. Must be able to take and record food equipment temperatures accurately and appropriately. Must be able to inventory food, supplies, and menus and make appropriate adjustments to reduce waste. Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines. BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location Work Locations 75 Francis St Job Food Services - Management Organization Brigham&Women's Hospital (BWH) Schedule Standard Hours 1 Shift Rotating Employee Status J-18808-Ljbffr