Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type: Onsite Pay: 20/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk support. The candidate will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance. TIER 1 Help Desk _Responsibilities:_ Basic Troubleshooting: Provide initial support and resolution for routine issues related to the client's tax system, including login problems, password resets, and basic navigation assistance. User Guidance: Assist taxpayers, internal staff, and external stakeholders in understanding and utilizing basic features and functionalities of the client's tax system. Ticket Management: Log and categorize incoming support requests, ensuring accurate documentation and timely resolution. Escalation: Escalate complex issues or those requiring Tier II or Tier III support to the appropriate teams. Customer Service: Deliver courteous and helpful customer service to all users, maintaining professionalism and empathy. _Qualifications:_ Understanding of Tax Systems: Familiarity with tax-related processes and procedures, including basic knowledge of tax software systems. Technical Aptitude: Ability to quickly learn and navigate software applications and databases. Effective Communication: Clear verbal and written communication skills to interact with users of varying technical backgrounds. Attention to Detail: Ability to accurately document issues and follow established protocols for ticket management and escalation. _About EEG__: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._ Job Types: Full-time, Contract Schedule: Monday to Friday Application Question(s): Are you within a comfortable driving distance of Frankfort, KY (40601) and are open to a HYBRID engagement, with every Tue - Thu on-site? Are you willing to take a drug test, in accordance with local law/regulations? Are you willing to undergo a background check, in accordance with local law/regulations? Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Ability to Commute: Frankfort, KY (Required) Ability to Relocate: Frankfort, KY: Relocate before starting work (Required) Work Location: In person