Posted 3 days ago Description Lark Hotels is seeking a Guest Experience Associate at our location in Carmel-by-the-Sea, CA, Tradewinds Carmel. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today Responsibilities Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Mitigate customer complaints as needed Work with the housekeeping staff to ensure rooms are ready for new guests Perform regular bookkeeping duties: make sure hotel guest information is current and correct Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Has experience answering telephone calls and troubleshooting stressful situations High school graduate, GED recipient, or equivalent At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Exhibits working knowledge of Microsoft Office and reservation management systems Compensation $17 - $19 hourly About Tradewinds Carmel A serene sanctuary nestled among tree-lined streets, our hotel in Carmel, CA radiates calm and comfort. Originally built in 1959, this ideally-located boutique hotel incorporates Japanese, Balinese, and Chinese décor elements in its 28 rooms and throughout the premises. Set against a backdrop of the Pacific Ocean and just steps from the town’s shops, galleries, and restaurants, Tradewinds features a tranquil private courtyard and meditation garden with a cascading fountain, bamboo trees, lush flowering ginger, and a cozy fire pit. Inside, guests will enjoy beautifully-appointed rooms with luxurious linens and high-end amenities. As relaxed as it is refined, Tradewinds inspires a sense of harmony and overall wellness, allowing you to simply unwind and take in your beautiful natural surroundings in peace. J-18808-Ljbffr