Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a FSA/HRA (CDHP) Client Manager in our Fort Worth, TX office. The ideal candidate will be service-oriented, proactive, organized, and able to work well within the Day 2 Services teams. The FSA/HRA (CDHP) Client Manager is responsible for building, maintaining and strengthening the relationship with CDHP clients on Flexible Spending Accounts, Health Reimbursement Accounts, and Commuter Accounts. Manage a book of business for all servicing needs to client contacts Handle emails and phone calls to address any concerns or issues a client may have relating to their FSA, HRA, and Commuter Plans Work closely with Account Managers and Brokers to provide a team approach on client needs for renewals and ongoing service Analyze and process enrollments, qualifying life events, and terminations received via email, SFTP Files, and Benefit Systems Process and assess data file imports, while ensuring exceptions are handled proactively Create Semi-Monthly and Monthly invoices, audit to ensure accuracy, and deliver to clients timely Generate payment transactions via NACHA files to collect payment on invoices Maintain follow-up procedures with clients to collect on outstanding invoice payments Manage monthly and quarterly account reconciliation of plans and payroll postings Specific Knowledge, Skills and Abilities: Highly motivated self-starter with ability to work independently to accomplish established goals Critical thinking with the ability to use reasoning and assess situations quickly while making logical and appropriate decisions Attention to detail, organization, and time management Possess solid interpersonal and proactive troubleshooting skills Excellent verbal and written communication skills Strong technical skills with the ability to work across multiple software systems Must be proficient in Microsoft Suite (Excel, Word, and Outlook) Experience and Education CDHP business/industry experience is preferred Prior Client Facing Experience preferred Location: Fort Worth, TX In Office Position Generous employee benefits package, which includes a robust wellness program J-18808-Ljbffr