Employee Response Center Specialist - Bilingual (Spanish) Job Category: Client Services Requisition Number: EMPLO003502 Posted: August 16, 2024 Employment Type: Full-Time Work Arrangement: Hybrid Locations Houston, TX 11700 Katy Freeway, Suite 1100, Houston, TX 77079, USA 8220 Jones Rd, Suite 100-600, Houston, TX 77065, USA About Higginbotham: Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Bilingual (Spanish) ERC Specialist for our Houston, TX office. Responsibilities: Provide exceptional customer service. Answer and advise clients (employees, retirees, and dependents) questions regarding their benefit plans as appropriate. Research questions and issues as necessary, including discussion with appropriate Carriers and Producer Teams. Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic). Log all activity into designated software for reporting purposes (Document all calls/emails and comments in EPIC). Ensure that all client requests (calls, voicemails, emails, etc.) are answered within three business hours. Return employee, client, and Account Manager phone calls and emails promptly. Enroll employees according to their current enrollment systems. Answer benefits, HR, and claim-related calls as needed by clients. Assist with COBRA Administration as needed. Build and maintain processes and templates (with the Director’s assistance) to complete tasks more efficiently and effectively. As time allows, assist and cross-train on other team functions. Assist with marketing Higginbotham’s products and services to clients and prospects as requested. Adhere to Higginbotham’s Employee Handbook. Adhere to Goals and Objectives as presented by the Company and Leadership of your Team for your R&R. Understand client expectations. Knowledge and understanding of the healthcare insurance industry. Ability to maintain confidentiality and adhere to HIPAA requirements. Ability to resolve any issues or concerns. Minimum Requirements: Five (5) or more years of employee benefits, insurance experience, and customer service in/business/industry experience are required. Must have current/Active General Lines Life&Health Insurance License. Must be Bilingual/Spanish. Five (5) or more years of management experience. Specific Knowledge, Skills and Abilities: Computer proficient. Thorough knowledge of employee benefits, COBRA administration, and insurance and operations. Maintain appropriate licenses for advising employees on insurance products. Good working knowledge of COBRA administration a plus. Must be a good communicator both orally and written. Excellent writing and grammar skills. Ability to create, copy, edit, save&send using Word, Excel&Outlook. Ability to type and talk at the same time and navigate through multiple screens. Must be comfortable working in various software programs at the same time. Must be organized and detail-oriented, self-motivated but not afraid to ask questions. Needs to be comfortable working with all types of people and on multiple projects simultaneously. Compensation: Generous employee benefits package which includes a robust wellness program. Employee Ownership Opportunities. Career progression opportunity – the potential for growth within the company. J-18808-Ljbffr