Job Description Job Description Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we're set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There's never been a more exciting time to join HeliosX. Where we're going: Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality The Opportunity Support the Levity team as their line manager. Ensure all Levity prescriptions are dispensed and dispatched in line with Pharmacy SLAs. Assist with the maintenance of inventory for the department. This is a full time onsite role in our Delray Beach Warehouse. What you'll be doing: Order Fulfillment Managment: Supervise the end-to-end order processing workflow, from picking, packing, and shipping, ensuring all orders are dispatched on time and meet quality standards. Optimize picking routes and packing stations to increase efficiency and reduce handling times. Implement quality control processes to minimize errors and maintain high standards in packing and shipping. Coordinate with other departments (e.g., Supply Chain) to resolve issues related to orders, shipping, or stock levels. Manage high order volumes efficiently, especially during peak seasons and promotional events. ​​Handle cold storage and temperature-sensitive items according to safety and quality guidelines, ensuring orders are packed and shipped in compliance with storage requirements. Line Management- Create ROTA for the Levity team, making necessary adjustments based on team needs. Assist Pharmacy Operations Manager with optimizing workflows. Maintain a neat and organized warehouse, adhering to safety and regulatory guidelines Training of new team members Responsible for conducting performance reviews for their direct reports and hold performance review conversations with team members to ensure continuous improvement and development Inventory management- Work closely with the Supply Chain team to monitor stock levels, report shortages, and assist in restocking or cycle counting as necessary. Other Pharmacy Tasks- Packaging, labeling, etc. Who You Are: You have proven Leadership experience as a team lead, line manager, or supervisor, preferably within a warehouse, mail-order pharmacy, or distribution environment. You have a strong background in warehouse, distribution, or e-commerce operations, including managing workflows, ensuring productivity, and resolving team issues. You have expertise in overseeing picking, packing, and shipping processes, particularly for high-volume orders with a focus on accuracy and efficiency, even during peak times. You have hands-on experience with cold chain processes, including packaging and shipping temperature-sensitive products, and managing cold storage systems. You have a familiarity with insulated boxes, ice packs, and other cold chain packaging materials is highly preferred. You have Inventory Management experience- conducting inventory counts, knowledge of managing stock levels, communicating stock levels and help ensure continuous availability of inventory. You have Training&Development experience- Experience onboarding and training new staff, providing mentorship, and ensuring continuous development of the team You pay attention to detail: To ensure proper medication dispensing and order fulfillment. You have the ability to provide constructive feedback and address issues proactively. You have the ability to lead and motivate a diverse team, manage schedules, and ensure productivity. You have a strong familiarity with Google, in particular in Google Sheets Pharmacy Technician Certification is a plus but not required Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 12 days of Paid Time Off (not including 6 days paid holiday) Private Medical Insurance with United Healthcare Dental and Vision Care coverage with Guardian Enhanced parental leave Employer retirement contribution of 3% match through Guideline 401(k) Headspace subscription, with an option to add up to 5 friends or family Equipment needed for your role, ie. laptop and headset Free Kindle ebooks, and Audible subscription Access free HeliosX products and enjoy family discounts onsite hp highpriority Salary Banding $22.50—$22.50 USD