See NOTE(S) below for future wage increases and/or additional compensation opportunities. THIS IS NOT AN ENTRY-LEVEL DISPATCHER POSITION YOU WILL BE REQUIRED TO PASS A COMPUTER-BASED PERFORMANCE TEST TO BE CONSIDERED FOR DISPATCHER II POSITIONS. MULTI-TASKING SKILLS AND THE ABILITY TO MAKE QUICK DECISIONS ARE ESSENTIAL TO BE A SUCCESSFUL DISPATCHER. FOR POSITIONS IN THE POLICE DEPARTMENT, SELECTED CANDIDATES WILL UNDERGO A COMPREHENSIVE CHARACTER AND BACKGROUND INVESTIGATION, INCLUDING A POLYGRAPH EXAMINATION AND FINGERPRINT CHECK PRIOR TO HIRE. FELONY CONVICTIONS, DOMESTIC VIOLENCE CONVICTIONS, OR USE OF ANY ILLEGAL DRUGS MAY BE DISQUALIFYING. Dispatcher II positions in the Police and Fire-Rescue Departments work on a Computer-Aided Dispatch (CAD) system and are the primary answering point for all 911 and non-emergency phone calls from within the City of San Diego; elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units; enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency; and perform other duties as assigned. You must meet the following requirements on the date you apply, unless otherwise indicated. CITIZENSHIP : You must be a United States citizen or have the current legal right to work in the United States. EDUCATION : You must meet ONE of the following options: Graduation from high school. Passage of the General Education Development (G.E.D.) test. Passage of the California High School Proficiency Examination (C.H.S.P.E.). Possession of a two-year, four-year, or advanced degree from a college or university. NOTE: Candidates screened by the San Diego Police Department must present proof of education when they submit their Background Investigation Questionnaire. EXPERIENCE : You must meet ONE of the following options: Six months of prior experience as a Dispatcher I or Dispatcher II with the City of San Diego. One year of experience as a Dispatcher in a law enforcement agency or fire department. One year of experience as a Dispatcher performing emergency dispatch for a medical transport company or department. NOTE: Experience as a dispatcher for taxis, buses, tow trucks, private security systems, automobile clubs or non-emergency medical transport companies is NOT qualifying. HIGHLY DESIRABLE : The ability to communicate and understand any of the following languages: Spanish, Korean, Arabic, Farsi, Somali, Chinese, Indochinese or Tagalog. The screening process will consist of the following components: 1. APPLICATION REVIEW : Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. 2. PERFORMANCE TEST : The performance test is a computer-based work simulation test that measures the general aptitudes needed to be a Dispatcher. Performance Test Scheduling : Approved applicants will be notified regarding the opportunity to schedule themselves for the performance test. PERSONAL HISTORY STATEMENT : Successful candidates who are interested in a position in the San Diego Police Department must complete and submit a Personal History Statement to the San Diego Police Department. SUPPLEMENTAL JOB INFORMATION : A career as a Dispatcher offers many satisfying and rewarding opportunities to help others and make a sufficient contribution to public safety. This challenging, fast-paced work requires quick thinking and problem-solving abilities, and excellent public relations skills. The job, however, also has some demands that you may find less appealing. The factors listed below describe aspects of the job of which you may not be aware. It is important that you consider these conditions before you accept employment in this job classification. There will be times that you will be unable to leave your workstation for long periods during your shift. Typically, Police and Fire-Rescue Departments have been described as "paramilitary" work environments. You may be required to change your work shift (includes weekends, nights and holidays) and/or cancel days off or holiday plans on short notice. You must respond courteously, calmly, and effectively to telephone calls when someone is rude, impaired, irrational, difficult to understand, confused, using obscene language, and/or screaming at you. For some positions, you may be required to pass a thorough background check. PRE-EMPLOYMENT REQUIREMENTS : Employment offers are conditional pending the results of all screening processes applicable to this position. J-18808-Ljbffr