This role is vital to the operations within the restaurant because you’ll: Lead the experience: Handle and oversee crew schedules Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards Take action first: Take measures around safety, security, inventory, and profitability Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant Be results oriented: Drive and expect a high level of performance from the team To be a successful Shift Manager, you’ll need: Passion for helping and serving others (customers and fellow team members) Strong customer service and support focus The ability to communicate effectively and anticipate customer needs To provide solutions and make decisions in a fast-paced environment Requirements: Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience every visit. Some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include ensuring Crew and Managers deliver a great customer experience, that sales promotions are executed well, and that all service staff are trained in service procedures. The Kitchen Department Manager’s responsibilities may include ensuring the restaurant delivers great quality food to customers quickly, that food is always safe, and that food costs are controlled. The People Department Manager’s responsibilities may include ensuring the restaurant hires qualified crew, trains them effectively, and schedules them to meet restaurant sales and profit goals. Previous managerial experience is preferred, ideally within a restaurant, retail, or hospitality environment. You must be 18 years or older to be a manager in our restaurants. Additional Info: Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language Medical, dental, and vision coverage available Free Uniforms Short- and Long-Term Disability, life and accident insurance available Free Meals while working Local Area Attractions This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. J-18808-Ljbffr