Delivery Operations Analyst Location: Remote in the United States Summary: The Delivery Operations Analyst is responsible for supporting and managing operational workflows, systems and administrative processes, and reporting capabilities related to product and service delivery. This role ensures all products and services contracted get delivered on time and with high quality. Responsibilities: Administration Support the configuration and maintenance of time and billing reports and tools. Define and manage processes impacting financial reporting and collaborate with Delivery services, SalesOps and Finance for fiscal period close. Maintain support for internal Delivery teams to train and ensure use of delivery systems. Assist with the development of capacity planning processes and tools. Monitor maintenance and configurations affecting data integrity. Create and maintain enablement materials. Develop and maintain documentation of best practices and processes. Onboard all delivery teams for time and resource tracking. Assist with the development and maintenance of the DS SharePoint Knowledgebase. Assist with the identification and resolution of internal process gaps (e.g., transitioning from Slack to Teams). Qualifications: Technical Proficiency: Certinia Expertise: In-depth knowledge and hands-on experience with Certinia and Salesforce.com, including configuring reports, tools, and managing processes that impact financial reporting. Software and Tools: Proficiency in using various computer software applications, particularly those related to word processing, project management, and data analysis. Data Integrity: Strong understanding of data maintenance and configuration to ensure data integrity and accuracy. Analytical and Problem-Solving Skills: Analytical Thinking: Ability to analyze problems, identify solutions, and approach challenges with flexibility and resourcefulness. Administrative and Organizational Skills: Project Administration: Capability to provide administrative support for projects, especially those with low or no customer interaction. Process Improvement: Skill in identifying internal process gaps and implementing effective solutions, such as transitioning from Slack to Teams. Communication and Interpersonal Skills: Written and Verbal Communication: Excellent written and verbal communication skills for effective collaboration with colleagues, clients, vendors, and external representatives. Team Collaboration: Ability to develop and maintain courteous and effective working relationships within a team environment. Time Management and Independence: Time Management: Strong time management skills to handle multiple demands and projects efficiently. Independent Work: Ability to work independently and effectively in a fast-paced environment, making clear and defensible decisions within areas of oversight. J-18808-Ljbffr