Customer Service Test Center Administrator Houston, TX, USA Job Description About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. Our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. JOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: Houston, TX TEST CENTER ADDRESS: 8203 Willow Place Dr, Suite 420 JOB OVERVIEW: The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. TCAs thrive in fast-paced environments that support candidates taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies to uphold the highest standards for exam integrity. PERKS for employees hired for 20 hours: 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves, or overnight shifts Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA AVAILABLE SCHEDULE: Full Time - Hours Will Vary Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Candidate must be open to flexible scheduling. Schedules are available 2 weeks in advance. RESPONSIBILITIES: Maintain and apply expert knowledge of test center policies, practices, and procedures Greet examinees and verify identification Perform required security checks Continuously monitor candidates as they complete exams Report and/or resolve candidate issues with urgency Maintain a secure environment and materials in the test center Ensure every candidate receives a fair and comfortable testing experience Report any occurrences outside company guidelines Represent Prometric's vision, mission, and values Safeguard the test center from misconduct QUALIFICATIONS: EDUCATION: High school diploma or equivalent required College experience a plus EXPERIENCE: Minimum of one year of customer service experience required Must be 18 years of age to qualify SKILLS: Ability to communicate professionally and effectively Ability to write detailed and accurate reports Ability to multi-task and handle small tools Familiar with Microsoft Windows-based computer programs PHYSICAL JOB REQUIREMENTS: Must be able to bend, stoop, and lift up to 40 pounds Ability to remain in a stationary position for extended periods Ability to physically move through the test room every 8-10 minutes Visual requirements include the ability to adjust or focus computer screens Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on any characteristic protected by federal, state, and local law. J-18808-Ljbffr