Responsibilities: Answers incoming calls to the customer service team. Receives customer inquiries and complaints. Answers questions and provides information about services. Clearly and accurately documents issues. Resolves customer inquiries relating to transportation; communicates resolution to customers. Other duties as assigned. Experience Preferred: Up to 2 years of customer service or basic office experience preferred. Skills and Knowledge Required: Basic to intermediate computer knowledge/PC experience required. Proven interpersonal skills dealing with the public required. Pleasant telephone voice/manner required. Strong verbal communication and listening skills are required. Additional Requirements: Must be bilingual, proficient in speaking and understanding English and Spanish. Must be able to work in a fast-paced environment and exhibit good interpersonal skills with others, at all levels both internal and external. Must be able to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers. Must be a team player yet able to work well independently. Must be able to work on various shifts or flexible work schedules. Must have familiarity with the local service area. Physical Demands: Must be able to work shifts or flexible work schedules as needed. 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Performs physical activities that require considerable use of the arms and repetitive hand-wrist motion. Limited light lifting, balancing, walking, and stooping required. About Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com . The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm . Drug-free workplace. If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time; be able to pass a drug screen and background check. J-18808-Ljbffr