Responsibilities: Addressing day to day customer needs and requests. Conduct should be professional with good communication skills, including professional phone and email manner. Extreme attention to detail and ability to multitask on several projects or customer requests/orders. Working with operations to resolve customer service issues. Assisting with customer billing issues. Ensuring vendor information is complete in the system. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributing to team effort by accomplishing related results as needed. Cross training as required. Balancing team and individual responsibilities and identifying and resolving problems in a timely manner. Participating in the development of a safe and healthy workplace. Complying with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Cooperating with management in its fulfillment of its legislative obligations. Other duties as assigned by management. Requirements: Ability to use Warehouse Management Systems (WMS). Basic proficiency in Microsoft Office, internet, web-based and job-specific software applications. Accurate typing and data entry skills and ability to generate routine reports. Ability to add, subtract, multiply and divide. Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations, and basic written correspondence. Must be able to read, write and speak English fluently. Education&Experience: Minimum: High School Diploma or GED equivalent required; prior experience in customer service, warehousing, shipping and receiving a plus. Preferred: Bi-lingual is a plus, but not required. Specialist Certifications: None. SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. J-18808-Ljbffr