Critical Logistics Services Agent - 12/24h shifts Full-time Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us JOB DESCRIPTION: The employee will ensure timely and accurate movement of all freight and information, while providing exceptional customer service within the CLS department. They will constantly communicate with members of other Expeditors offices and offer exceptional support and assistance to our Customer Service departments. DEPARTMENT: SERVICE CENTER JOB LEVEL: EXECUTION MAIN RESPONSIBILITIES: General Understand department process flow, constantly looking for areas of improved efficiency. Interact with our customers in arranging their international shipments and ensure smooth and timely freight process flow. Be proactive in finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required. Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies, and others involved). Monitor compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements. Ensure all customers' standard operating procedures are followed as per the DLSOP. Follow department process flow, looking for best practices to improve operational efficiency and productivity. Create and update DLSOPs. Escalate issues to Management when necessary, without delay. Participate in the transition of new customers if necessary. Order receipt / Quoting Receive shipment orders from customers and acknowledge within required timeline. Prepare, present, and manage pricing/quoting process. Execute bookings on behalf of the customer using the appropriate booking tools. Execute routing of the shipment and update the operational system as needed. Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels, and documents are provided timely and accurately. Prepare and edit transport documents and ensure accurate and timely data entry into our operational system. Prepare and submit export customs documents/declarations using Customs systems. Complete DG checklist of all DG files prior to delivery to the airline. Daily contact with airlines (booking) and trucking companies (for all pickup requests). Follow-up&measurement Ensure the follow-up of CLS shipments and the delivery once customs cleared. Maintain communication with destination branches, alerting and handing over shipment to the appropriate branch contacts. Ensure continuous communication with customers and destination offices throughout the entire shipment movement. Use tracking and visibility tools, executing reporting if any delays with correct event code in our operational system. Track key performance indicators (KPIs) and ensure visibility with customers. Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed. Support the supervisor/manager: Proactively provide pricing alternatives, routing solutions, and technical assistance to customers. Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer. Participate in retention calls. People: Assist supervisor/manager in allocating workloads within the team to ensure smooth operations during peak activity or staff absence. Systems: Be open to implementing new system changes and enhancements into your department. Be involved and suggest system/process improvements. Personal Development: Meet company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Attend DG certification every 2 years. PROFESSIONAL SKILLS: The agents of the Service Center within Expeditors International Romania S.R.L will prove the following competencies: 1 to 2 years related experience and/or training; or equivalent combination of education and experience. Good market and product knowledge. Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results. Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited. Understanding of air and brokerage documentation process – it is considered a plus. Proactive, strong organizational skills. IATA certification (preferred, but not mandatory). DG certification (preferred, but not mandatory). Have a passion for high profile, high pressure shipments moving at a fast pace. Ambitious, willing, and able to take the next step in your career. Able to negotiate. All your information will be kept confidential according to EEO guidelines. J-18808-Ljbffr