WESTLAKE WARRIOR | Mid to Late-Stage Collections Dallas, TX | On-site JOB HIGHLIGHTS: This is an in-office position. All candidates should live within commutable distance of our Dallas, TX office. COMPENSATION: Base Pay: $17.00 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance. Tiered Retention Bonus: Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date. Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a 'kicker' ranging from $100.00 to $750.00, based on goal achievement. BRIEF DESCRIPTION: This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts. DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to): Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures. Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency. Negotiate account payment solutions while maintaining company performance and productivity standard. Maintain accurate notes and records of all communication and actions on customer accounts. Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints. Conduct skip-tracing activity to generate potential leads on customer or collateral. Review and submit accounts for repossession activity based on mitigating factors. Accountable for reducing delinquency in department. Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology. Meet quality assurance and productivity standards. Agent will need to be able to handle high volume calls in a fast-paced environment. KNOWLEDGE, SKILLS, LICENSES Excellent communication and negotiation skills Willing and able to work a flexible schedule including overtime and weekends Ability to multi-task in a fast-paced environment Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act Good computer and typing skills Team player General knowledge of Microsoft Excel, and Outlook Web navigation and/or web-based applications EDUCATION High School diploma or equivalent required. EXPERIENCE Minimum one-year consumer collection experience in a high call volume, auto dialer environment required. General knowledge of collection, and repossession. Auto collection experience preferred J-18808-Ljbffr