Job Title: Client Technician - Service Desk Location: Augusta, ME Work Type: Hybrid, Onsite twice a month (every other Wednesday), Work schedule: Sundays through Thursdays. About the Role: We're seeking a dedicated Client Technician to join our Service Desk team. As a key member, you'll provide essential technical support to our clients, resolving issues and ensuring optimal system performance. Key Responsibilities: Customer Support: Provide excellent customer service through phone and ticket support. System Monitoring: Monitor network and applications for errors and anomalies. Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network. Incident Management: Log and track incidents in a ticketing system (Assyst). Hardware Support: Mount and remove tapes, report hardware failures, and assist with hardware troubleshooting. Required Skills and Experience: Strong customer service and communication skills Ability to work independently and as part of a team Basic understanding of computer hardware and software Experience with Windows 10 and Microsoft Office 365 Ability to lift up to 35 lbs. Preferred Skills: Experience with mainframe systems Knowledge of scripting languages (e.g., PowerShell, Python) ITIL certification Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Company: Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed. Keywords: Client Technician Support, Service Desk, Technical Support, Customer Support, Help Desk, IT Support, Windows 10, Microsoft Office 365, Hardware Support, Network Monitoring, Incident Management, Mainframe, ITIL 24-15020: gttnonit gttjobs