The VITAS Healthcare CCC Clinical Trainer is responsible for facilitating and supporting the training, education, and ongoing development of PCC’s, LPN’s, and RN’s within their initial 90 days of employment and beyond. They are responsible for creating and maintaining documents used for training, developing roll-out training, monthly education offerings, and any 1:1 re-training as needed. Responsibilities Supports the training and compliance for the department policies and procedures within the Telecare Call Centers. Ensures all clinical standards are within current nursing practice and VITAS standards. Monitors both incoming and outbound calls for agents within their initial 90 days with VITAS. Facilitates and promotes training, education, and ongoing development of new and existing employees. Ensures new hire employee skill sets and competencies are present and achieved during the initial new hire training and education. Facilitates daily group discussions, group training, and one-on-one instruction. Monitors new agent calls and data processing during the new hire period, pre and post formal training and education, to ensure ongoing call handling improvement, the integrity of data collection, and superior customer service delivery. Provides ongoing agent support, coaching, guidance, and positive/constructive feedback throughout the new hire training process. Documents and evaluates the orientation process using the tools provided. Ensures the completion of all required competencies on a daily and weekly basis. Provides clinical training, within the scope of an RN license to include the role of LPN and administrative staff for telephonic triaging, assessment, interventions, plan of care, follow up, and documentation. Encourages and facilitates assimilation into VITAS throughout the 90-day orientation process. Provides feedback on challenges and/or enhancement ideas to the GM and Training Manager on the training, education, and orientation process and supporting materials. Assists in the development and management of training materials. Attends State of the Call Center meetings when directed. Provides workable solutions and ideas regarding training, education, and quality, and acknowledgment opportunities for the Telecare operations. Participates in quality assurance meetings and calibration sessions as directed. Qualifications Minimum two years prior relevant training experience. Minimum two years of clinical RN experience required. Proven track record of meeting project deadlines and schedules. Excellent written, oral, and interpersonal communication skills. Experienced in effectively facilitating training sessions. Proficient in delivering informative, well-organized presentations. Ability to communicate difficult/sensitive information tactfully. Skilled in identifying critical issues. Creative/critical thinking skills to solve complex training and quality needs. Strong ability to train new and existing team members. Supports the process of innovative change. Facilitates effective team interaction. Experience in conducting effective progress evaluations in a timely manner. Strong ability to work effectively with senior level management team members. Education Associates degree in Nursing from an accredited college or university or the international equivalent required. Active Registered Nursing (RN) license required. Special Instructions to Candidates EOE/AA M/F/D/V J-18808-Ljbffr