Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day-to-day function. Organizations need to reduce training and labor costs while ensuring they have the best talent for the job. Qualifications The Business Customer Service Representative requires: Knowledge/experience in a high volume, production environment. One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM). Strong mathematical and statistical skills. Proficiency in Microsoft Office products (MS Excel, MS Word, and MS PowerPoint). Experience providing support to internal and external customers. Ability to partner with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. Focus on completing all requests sent through Workflow Manager with accuracy and in a timely manner, ensuring commitment times to our customers are maintained. J-18808-Ljbffr