Job Description Job Description Responsibilities The Bud Consultant is responsible for creating a world-class customer experience for all customers The Bud Consultant will promote a positive, customer service-oriented, and compliant work environment This position is accountable for executing initiatives that achieve all hospitality goals at the retail Secret Garden 716 location The Bud Consultant is responsible for compliance with all policy and procedures and all other operational objectives of the business., as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives Meet&exceed personal sales volume and goals Assist in building a great company and business that disrupts the traditional retail model and embrace change Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program Drive repeat business through strong local networking and customer data capture, consumer confidence inspiration, and building of patient loyalty Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation Proactively answer customer questions and ensure knowledge of products and usage Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge Accountable for accurately utilizing the Point of Sale system Execute customer transactions with high attention to detail and ensure accuracy in register transactions Execute Secret Garden’s dispensary protocols including safety protocols Complies with all security, safety, and legal requirements Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules Maintain a clean and organized point of sale area This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: inventory, outreach, security, delivery acceptance, delivery, and visual merchandising Projects a positive image of the organization to employees, customers, industry, and community Embodies the culture, values, and tenets of Secret Garden 716 and full support of our purpose, goal, and key objectives This job operates in a professional retail store environment This role routinely uses standard office equipment such as computers, phones, and photocopiers This position requires weekends, nights, overtime as needed, holidays, and flexible work availability The Bud Consultant is responsible for creating a world-class customer experience for all customers. The Bud Consultant will promote a positive, customer service-oriented, and compliant work environment This position is accountable for executing initiatives that achieve all hospitality goals at the retail location. The Bud Consultant is responsible for compliance with all policy and procedures and all other operational objectives of the business., as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The Bud Consultant must be passionate about their role and have a strong willingness to help people become educated about cannabis. Qualifications The Bud Consultant must be passionate about their role and have a strong willingness to help people become educated about cannabis Minimum 21 years of age (required by state regulations) A minimum of a High School diploma is required Minimum 2 years’ experience with customer service in a fast-paced retail environment Strong analytical skills to assess data, facts, and figures Intermediate-level math skills Proven expertise and experience to accurately manage a register Exceptional customer service skills Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner. Strong computer-based skills Dynamic interpersonal and communication skills Business-minded personality A highly self-motivated and ethical individual Successfully pass pre-employment (post offer) background check. Working Conditions This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability Physical Requirements While performing the duties of this job, the employee is regularly required to read, speak, and listen. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms. This employee is required to use electronic forms of payment and may be required to lift up to 50