Astound

Broadband Technician I

About the Employer

Job Description

Broadband Technician I Port Townsend, WA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services. We provide one-on-one training and coaching, a supportive work environment, and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition, and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. The Broadband Technician is responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will ensure and record correct RF signal levels and requires communication with leadership and dispatch as needed. Where you will work: This position will be based in Astound's Port Townsend, WA office, and would be an in-office/field role. A Day in the Life of the Broadband Technician: Residential installs and disconnects (data, video, phone) on customer premises Ensure/record correct RF and signal levels within specifications Communicate with leadership and dispatch as needed Customer education Operate company vehicle in a safe and responsible manner Other duties as assigned What You Bring to the Table: Experience: 0 (Entry Level) Competencies: Maintain satisfactory driving record and have a valid driver's license Knowledge, Skills, and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn skills; Problem-solving; Time Management; Teamwork; Working alone Education and Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, increasing based on tenure Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Varies based on state and/or local laws Tuition reimbursement program (after 1 year of employment up to $4,000.00 per calendar year) Employee discount program (if in our serviceable area) Benefits listed above are for regular full-time positions. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Broadband Technician I - $20.00 - $28.00 per hour Broadband Technician II - $21.00 - $29.40 per hour Broadband Technician III - $22.05 - $30.87 per hour Perks of the Position: Training (Ladder Safety, Fiber Installation) Home Garaging (if you qualify) Provided tools, uniforms, and work truck Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered. Qualifications: Education: High School of General Studies (preferred) Licenses&Certifications: Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities J-18808-Ljbffr